At Tashi Group, customer satisfaction is our priority. This Returns & Cancellations Policy explains how you can cancel or return products purchased through our website and how refunds or replacements are processed.

Order Cancellation

Can I cancel my order?

Yes, you can cancel your order directly from your My Account section on our website.

How to cancel an order?

  • Log in to your My Account
  • Go to Order Details
  • Click on the “Cancel” button
  • Select the reason for cancellation and submit the request

Once submitted, our team will take care of the rest.

Note:
Orders can only be cancelled before the order status changes to “Invoiced” or “Dispatched.” Once invoiced or shipped, cancellation will not be possible.

Cancellation Support

For assistance with order cancellations or returns, you may contact us:

📞 Customer Support: +91 97735 57996
📧 Email: info@tashigroups.com
🕘 Support Hours: Monday to Sunday, 9:00 AM – 7:00 PM

Cancellation Charges

  • No cancellation charges or processing fees will be levied on customers for eligible order cancellations.

Refund for Cancelled Orders

When will I receive my refund?

  • Refunds are typically processed within 7–10 working days after the order is successfully cancelled.
  • Refunds will be credited to the original payment method used during purchase.

Supported Refund Modes

Refunds are processed for payments made via:

  • Credit Card / Debit Card
  • Net Banking
  • UPI
  • Wallets
  • EMI
  • QR Code Payments

Cash / Pay on Delivery Orders

For orders placed using Pay on Delivery:

  • Our customer support team will contact you to collect bank account details
  • Refund will be processed after verification
  • Customers are responsible for sharing accurate and complete bank details

All refunds are processed in Indian Rupees (INR) only.

Promotional Offers & Vouchers

  • Any coupons, vouchers, reward points, or promotional benefits used during purchase may not be reinstated upon cancellation or return.
  • Refunds related to promotional offers are subject to applicable terms and conditions.

Product Returns

How do I return a product?

If you receive a damaged, defective, missing, or incorrect product, you must initiate a return request within 24 hours of delivery.

To initiate a return:

Please share clear evidence to help us process your request efficiently.

Required Evidence for Return Requests

To process your return request, you may be required to submit:

  1. Clear images of the damaged / missing / incorrect product
  2. Image of the product serial number (if applicable)
  3. Images of the outer packaging
  4. Clear unboxing video
  5. Any other supporting images requested by our team

Our support team will review your request within 2 working days and guide you on the next steps.

Conditions Eligible for Return

Products purchased from Tashi Group are eligible for return under the following conditions (subject to verification and approval):

  1. Product received in damaged condition
  2. Incorrect or wrong product delivered
  3. Product delivered not as described on the website
  4. Technical defect (subject to inspection or service report)
  5. Missing items or accessories (post investigation)

For technical defects, a service visit or inspection may be arranged before approval.

Missing Items or Accessories

  • Our team will validate the issue
  • Investigation may take 7–10 working days
  • Once verified, the customer care team will provide the best possible resolution (replacement or refund)

Conditions Where Returns Will Not Be Accepted

Return requests will not be accepted if:

  • The product has been used, altered, or tampered with
  • Original packaging, labels, or accessories are missing
  • The product has been moved by the customer from the delivery location (e.g., ground floor movement of heavy items)
  • Damage, missing items, or incorrect product is reported after 24 hours of delivery

Replacement or Refund After Return

  • After successful return verification, you may choose replacement or refund
  • Replacement is subject to stock availability at the nearest fulfillment center
  • If replacement is unavailable, a refund will be issued as per policy

Refund Amount

  • Refund amount will be equivalent to the transaction value paid
  • Refunds will not exceed the original order value
  • Any applicable discounts or promotional benefits may be adjusted accordingly

Escalation & Grievance Redressal

If your concern remains unresolved or you are dissatisfied with the response from our support team, you may escalate the issue by writing to:

Grievance Officer – Tashi Group
📧 Email: info@tashigroups.com
🕘 Response Time: Within 2 business days

Policy Updates

Tashi Group reserves the right to modify or update this Returns & Cancellations Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.