{"id":17299,"date":"2026-01-05T11:28:20","date_gmt":"2026-01-05T11:28:20","guid":{"rendered":"https:\/\/tashigroups.com\/?page_id=17299"},"modified":"2026-01-05T11:35:49","modified_gmt":"2026-01-05T11:35:49","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/tashigroups.com\/?page_id=17299","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At <strong>Tashi Group<\/strong>, we strive to ensure that your orders are processed, shipped, and delivered in a timely and reliable manner. This Shipping Policy outlines the terms and conditions related to order delivery, shipping charges, tracking, and logistics.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Order Tracking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been successfully dispatched, you will receive a confirmation notification via email or SMS containing the shipment details, including the <strong>tracking number<\/strong> and <strong>courier partner name<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also track your order by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logging into your <strong>My Account<\/strong> section on our website<\/li>\n\n\n\n<li>Clicking on the <strong>\u201cYour Orders\u201d<\/strong> option<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that tracking information may take <strong>up to 24 hours after dispatch<\/strong> to become active.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Charges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tashi Group offers <strong>free delivery on most products<\/strong>, subject to minimum order value conditions.<\/li>\n\n\n\n<li>If the total cart value is below the applicable minimum order threshold, <strong>additional shipping charges may apply<\/strong>, which will be clearly displayed at checkout before order confirmation.<\/li>\n\n\n\n<li>All applicable taxes, including <strong>GST<\/strong>, are included in the product price unless stated otherwise.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping charges, if any, are non-refundable unless the order is cancelled or undelivered due to reasons attributable to Tashi Group or its logistics partners.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Locations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tashi Group delivers to <strong>most locations across India<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product delivery availability is determined based on the <strong>PIN code<\/strong> entered at checkout.<\/li>\n\n\n\n<li>In case a product is not serviceable to a particular location, the system will notify you before order placement.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Method<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are delivered through <strong>third-party courier, logistics partners, or postal services<\/strong> appointed by Tashi Group.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery timelines may vary depending on product type, delivery location, and logistics partner.<\/li>\n\n\n\n<li>For orders containing multiple products, delivery may occur in <strong>multiple shipments<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Timeline<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard delivery timelines are typically <strong>5\u20137 business days<\/strong> from the date of order placement.<\/li>\n\n\n\n<li>Estimated delivery dates shown on the order details page are <strong>indicative<\/strong> and may vary due to factors beyond our control, such as weather conditions, regional restrictions, or operational delays.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If delivery is expected to be delayed beyond the estimated timeline, you will be notified via email or phone. In such cases, you may choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Continue waiting for delivery, or<\/li>\n\n\n\n<li>Cancel the order (subject to applicable terms)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Unsuccessful Delivery Attempts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unavailable at the delivery address:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our courier partner will make <strong>up to three (3) delivery attempts<\/strong><\/li>\n\n\n\n<li>The courier may attempt to contact you via <strong>phone call or SMS<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the delivery remains unsuccessful after multiple attempts, the order will be returned to its origin. In such cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will be eligible for a <strong>refund<\/strong>, processed as per our Refund Policy<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Acceptance &amp; Responsibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>Goods Receipt (GR)<\/strong> or proof of delivery must be signed at the time of delivery.<\/li>\n\n\n\n<li>Tashi Group is not responsible for deliveries accepted by any person other than the customer at the address mentioned in the invoice.<\/li>\n\n\n\n<li>Customers are responsible for providing <strong>accurate and complete shipping details<\/strong> at the time of order placement. We are not liable for delays or non-delivery due to incorrect addresses.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damage, Shortage &amp; Delivery Issues<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tashi Group is not responsible for damage to products <strong>after delivery acceptance<\/strong>.<\/li>\n\n\n\n<li>Any damage, defect, or shortage must be reported to our customer support team <strong>within 24 hours of delivery<\/strong>.<\/li>\n\n\n\n<li>Customers may be required to:\n<ul class=\"wp-block-list\">\n<li>Return a <strong>signed Goods Receipt highlighting the issue<\/strong>, or<\/li>\n\n\n\n<li>Provide a <strong>clear unboxing video<\/strong> as proof<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If an order status shows \u201cDelivered\u201d but you have not received the product, please notify us <strong>within 24 hours<\/strong>. Claims reported after this period may not be eligible for resolution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Heavy &amp; Bulky Shipments<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Consumer Electronics &amp; Household Appliances<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Large or bulky items are delivered to your <strong>doorstep<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Floor Delivery Conditions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery to <strong>1st floor or above<\/strong> will be provided <strong>only if a functional lift is available<\/strong> and the product fits inside the lift.<\/li>\n\n\n\n<li>In the absence of a lift:\n<ul class=\"wp-block-list\">\n<li>Delivery up to <strong>2nd floor via stairs<\/strong> may be attempted, provided the staircase width allows safe movement<\/li>\n\n\n\n<li>Minimum clearance required: <em>Product width + 35 cm on each side<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">No Lift Available<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If delivery above ground floor is not feasible due to the absence of a lift or narrow staircases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer must <strong>accept delivery at the ground floor<\/strong> of the shipping address.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Pricing &amp; Availability<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All product prices, offers, and availability on the Tashi Group website are subject to change <strong>without prior notice<\/strong>.<\/li>\n\n\n\n<li>Prices displayed are <strong>inclusive of GST<\/strong> unless otherwise mentioned.<\/li>\n\n\n\n<li>Delivery charges, if applicable, are shown separately at checkout.<\/li>\n\n\n\n<li>Prices and offers available on the Tashi Group website may differ from:\n<ul class=\"wp-block-list\">\n<li>Offline stores<\/li>\n\n\n\n<li>Independent dealers<\/li>\n\n\n\n<li>Other e-commerce platforms<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation Due to Non-Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An order may be cancelled due to:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Product unavailability<\/li>\n\n\n\n<li>Customer request in case of delivery delays<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Tashi Group shall not be liable for any direct or indirect losses arising due to order cancellation or delivery delays beyond our reasonable control.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any shipping, delivery, or order-related queries, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tashi Group<\/strong><br>\ud83d\udccd Noida &amp; Delhi, India<br>\ud83d\udce7 <a>info@tashigroups.com<\/a><br>\ud83d\udcde +91 97735 57996<br>\ud83c\udf10 <a href=\"https:\/\/tashigroups.com\/\">https:\/\/tashigroups.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Tashi Group, we strive to ensure that your orders are processed, shipped, and delivered in a timely and reliable<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17299","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages\/17299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tashigroups.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17299"}],"version-history":[{"count":1,"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages\/17299\/revisions"}],"predecessor-version":[{"id":17301,"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages\/17299\/revisions\/17301"}],"wp:attachment":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}