{"id":17303,"date":"2026-01-05T11:29:33","date_gmt":"2026-01-05T11:29:33","guid":{"rendered":"https:\/\/tashigroups.com\/?page_id=17303"},"modified":"2026-01-05T11:36:01","modified_gmt":"2026-01-05T11:36:01","slug":"returns-cancellations-policy","status":"publish","type":"page","link":"https:\/\/tashigroups.com\/?page_id=17303","title":{"rendered":"Returns &amp; Cancellations Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At <strong>Tashi Group<\/strong>, customer satisfaction is our priority. This Returns &amp; Cancellations Policy explains how you can cancel or return products purchased through our website and how refunds or replacements are processed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can I cancel my order?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you can cancel your order directly from your <strong>My Account<\/strong> section on our website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to cancel an order?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your <strong>My Account<\/strong><\/li>\n\n\n\n<li>Go to <strong>Order Details<\/strong><\/li>\n\n\n\n<li>Click on the <strong>\u201cCancel\u201d<\/strong> button<\/li>\n\n\n\n<li>Select the reason for cancellation and submit the request<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once submitted, our team will take care of the rest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong><br>Orders can only be cancelled <strong>before the order status changes to \u201cInvoiced\u201d or \u201cDispatched.\u201d<\/strong> Once invoiced or shipped, cancellation will not be possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For assistance with order cancellations or returns, you may contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde <strong>Customer Support:<\/strong> +91 97735 57996<br>\ud83d\udce7 <strong>Email:<\/strong> <a>info@tashigroups.com<\/a><br>\ud83d\udd58 <strong>Support Hours:<\/strong> Monday to Sunday, 9:00 AM \u2013 7:00 PM<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation Charges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No cancellation charges or processing fees<\/strong> will be levied on customers for eligible order cancellations.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refund for Cancelled Orders<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">When will I receive my refund?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are typically processed <strong>within 7\u201310 working days<\/strong> after the order is successfully cancelled.<\/li>\n\n\n\n<li>Refunds will be credited to the <strong>original payment method<\/strong> used during purchase.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Supported Refund Modes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are processed for payments made via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit Card \/ Debit Card<\/li>\n\n\n\n<li>Net Banking<\/li>\n\n\n\n<li>UPI<\/li>\n\n\n\n<li>Wallets<\/li>\n\n\n\n<li>EMI<\/li>\n\n\n\n<li>QR Code Payments<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cash \/ Pay on Delivery Orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For orders placed using <strong>Pay on Delivery<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our customer support team will contact you to collect bank account details<\/li>\n\n\n\n<li>Refund will be processed after verification<\/li>\n\n\n\n<li>Customers are responsible for sharing <strong>accurate and complete bank details<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All refunds are processed in <strong>Indian Rupees (INR)<\/strong> only.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Promotional Offers &amp; Vouchers<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any coupons, vouchers, reward points, or promotional benefits used during purchase may <strong>not be reinstated<\/strong> upon cancellation or return.<\/li>\n\n\n\n<li>Refunds related to promotional offers are subject to applicable terms and conditions.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Product Returns<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How do I return a product?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a <strong>damaged, defective, missing, or incorrect product<\/strong>, you must initiate a return request <strong>within 24 hours of delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email us at <strong><a>info@tashigroups.com<\/a><\/strong>, or<\/li>\n\n\n\n<li>Call our customer support team<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please share clear evidence to help us process your request efficiently.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Required Evidence for Return Requests<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To process your return request, you may be required to submit:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clear images of the damaged \/ missing \/ incorrect product<\/li>\n\n\n\n<li>Image of the product serial number (if applicable)<\/li>\n\n\n\n<li>Images of the outer packaging<\/li>\n\n\n\n<li>Clear <strong>unboxing video<\/strong><\/li>\n\n\n\n<li>Any other supporting images requested by our team<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Our support team will review your request within <strong>2 working days<\/strong> and guide you on the next steps.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Conditions Eligible for Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products purchased from Tashi Group are eligible for return under the following conditions (subject to verification and approval):<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Product received in damaged condition<\/li>\n\n\n\n<li>Incorrect or wrong product delivered<\/li>\n\n\n\n<li>Product delivered not as described on the website<\/li>\n\n\n\n<li>Technical defect (subject to inspection or service report)<\/li>\n\n\n\n<li>Missing items or accessories (post investigation)<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">For technical defects, a service visit or inspection may be arranged before approval.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Missing Items or Accessories<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our team will validate the issue<\/li>\n\n\n\n<li>Investigation may take <strong>7\u201310 working days<\/strong><\/li>\n\n\n\n<li>Once verified, the customer care team will provide the best possible resolution (replacement or refund)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Conditions Where Returns Will Not Be Accepted<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return requests will <strong>not<\/strong> be accepted if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has been used, altered, or tampered with<\/li>\n\n\n\n<li>Original packaging, labels, or accessories are missing<\/li>\n\n\n\n<li>The product has been moved by the customer from the delivery location (e.g., ground floor movement of heavy items)<\/li>\n\n\n\n<li>Damage, missing items, or incorrect product is reported <strong>after 24 hours of delivery<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Replacement or Refund After Return<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After successful return verification, you may choose <strong>replacement or refund<\/strong><\/li>\n\n\n\n<li>Replacement is subject to <strong>stock availability<\/strong> at the nearest fulfillment center<\/li>\n\n\n\n<li>If replacement is unavailable, a refund will be issued as per policy<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Amount<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund amount will be equivalent to the <strong>transaction value paid<\/strong><\/li>\n\n\n\n<li>Refunds will not exceed the original order value<\/li>\n\n\n\n<li>Any applicable discounts or promotional benefits may be adjusted accordingly<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Escalation &amp; Grievance Redressal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your concern remains unresolved or you are dissatisfied with the response from our support team, you may escalate the issue by writing to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Grievance Officer \u2013 Tashi Group<\/strong><br>\ud83d\udce7 Email: <a>info@tashigroups.com<\/a><br>\ud83d\udd58 Response Time: Within <strong>2 business days<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Policy Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tashi Group reserves the right to modify or update this Returns &amp; Cancellations Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Tashi Group, customer satisfaction is our priority. This Returns &amp; Cancellations Policy explains how you can cancel or return<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17303","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages\/17303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tashigroups.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17303"}],"version-history":[{"count":1,"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages\/17303\/revisions"}],"predecessor-version":[{"id":17305,"href":"https:\/\/tashigroups.com\/index.php?rest_route=\/wp\/v2\/pages\/17303\/revisions\/17305"}],"wp:attachment":[{"href":"https:\/\/tashigroups.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}